Frequently asked questions
Why should I use Cleanmate?
Cleanmate has been providing local residents with flexible and reliable residential, commercial and medical cleaning services since 2006. We’ve cleaned hundreds of homes in Sydney for over ten years! By now, we’ve perfected our formula for great service.
We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.
How do I know I can trust the people you send to my home?
We are very particular about who we hire.
Every Cleanmate employee undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, we are fully insured and bonded.
Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.
Trust is a vital component of our business. We pride ourselves on having earned the trust of customers throughout the many years of our company’s success.
Will I have any liability or need to pay any taxes if I hire a housekeeper?
No. Cleanmate goal is to reduce the number of your responsibilities in life; certainly not add to them!
Most homeowners are unaware of the risks of hiring independent cleaners, who often pass the liability for work-related injuries and the responsibility of payroll taxes onto their clients.
As a professional cleaning service, we are responsible for all elements of our staff’s employment, including payroll taxes and Workman’s Compensation in the event of an injury. The only thing you ever need to worry about is how we can best serve you.
How do I get started?
It’s as easy as giving us a call!
The first thing we will do is visit your home to discuss your individual cleaning needs, and to give you a free estimate.
We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you.
Together we will create a work order tailored to your specific requests, another way to guarantee you our personalised, consistent and timely service.
How often should I have my home cleaned?
Cleanmate offers regular housecleaning on a weekly, fortnightly and monthly basis.
In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help.
Our most popular visit is every two weeks, but we will schedule according to your needs.
Do I have to sign a contract?
No. There are no contracts to sign. We are happy to earn your business each time we clean.
Do I have to be home when the cleaner comes?
You do not need to be home, although of course you’re welcome to be.
Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.
Will I always have the same house cleaner?
We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.
Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.
We begin our relationship with you by visiting your home and creating a customised work order for your needs, so that you can always count on receiving the same great, personalised service to which you’re accustomed.
What if something is my home gets damaged?
In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All Cleanmate employees are fully insured to guarantee the safety of your possessions.
Do you guarantee your work?
Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.
How do I pay for my cleaning?
Payment is due the day the service is performed or charge by invoice. Many customers leave a check, payable to Cleanmate, on their kitchen table or counter top. For your convenience, if you prefer paying by invoice we will send it to by email.
What if I have a pet?
Pets are not a problem. We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.
Should I tip my cleaner?
Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations.
What if my cleaning schedule falls on a holiday?
If your scheduled cleaning falls on a holiday, we will contact you approximately two weeks in advance to reschedule.
Can I hire one of your cleaning professionals directly?
Our employees are not available for direct hire. A great deal of time and resources is put into hiring our staff.
Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of two years from the date that employee last worked for Cleanmate.